Lodging of Complaints or Grievances
| Escalation Level | Contact Point | Contact | Trigger Condition |
|---|---|---|---|
| Branch Level | Branch / Customer care no. | Branch Details | Customer care no: 1800 425 3000 | Initial complaint registration. |
| Level 1 | Senior Manager | headoffice[at]pygb[dot]bank[dot]in | Unresolved at Brannch Level. |
| Level 2 | General Manager | development[at]pygb[dot]bank[dot]in | Unresolved at Level 1. |